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Database Services / RemoteDBA / RemoteDBA Lite

REMOTEDBA Lite

Cost-effective Db2 support on tap

What is RemoteDBA Lite?

RemoteDBA Lite is the streamlined version of our popular RemoteDBA support package optimised for smaller, more stable Db2 environments.

RemoteDBA Lite is available for all Db2 LUW versions, including those that are officially no longer supported by IBM.

RemoteDBA Lite will suit your organisation if:

  • You have just one or two Db2 databases in production
  • You’re currently using Db2 for production only, with little or no application development and testing
  • You have a relatively stable IT environment, with just a few Db2 production issues per year
  • You’ve ‘inherited’ Db2 through expansion or acquisition, or bundled with another product (Datastage, Maximo, WAS, IIS, Optim etc), and don’t have the in-house skills to support it.
RemoteDBA Lite Service Triton Consulting

What is included?

With RemoteDBA Lite you get expert, responsive Db2 support from our fully trained consultants whenever you need it, at an affordable price point.

Two-hour rapid response to Db2 incidents
– either 24/7 or during office hours
9am–5pm as you prefer

An initial ‘health check’ of your Db2 system,
followed by monthly reports
on system health

Up to 20 hours’ expert Db2 consultancy
per year

Your own dedicated support hotline
and account manager

Which RemoteDBA package is right for you?

RemoteDBA Lite
RemoteDBA
You use Db2 for…
Production only
Production, application development and testing Change programmes
Databases in production
1-2
Unlimited
Incidents per year
Up to 6
Unlimited
Coverage
Worldwide
Worldwide
Length of contract
12 months
12 months
Dedicated hotline for support calls
Supported hours
Choose from 24/7 or 9am–5pm
Choose from 24/7 or 9am–5pm
Guaranteed response time
2 hours (within periods covered)
1-, 2- or 4-hour response, depending on contract selected
Dedicated account manager
Rapid incident response
Initial ‘health check’
Monthly system ‘health reports
Consultancy on Demand
20 hours per annum
20 hours per annum
Proactive performance monitoring
Performance alerts
Bespoke customer support

Resources

RemoteDBA Lite Service Literature
Optimised for smaller, more stable environments where DB2 is used less intensively
Download
Triton RemoteDBA Service Doc
Stable, secure management for all components of a client’s DB2 infrastructure
Download